Senior Business Process Engineer-Contractor

Sr. Business Process Engineer 

MarketSource, an Allegis Group company, delivers integrated sales solutions by hiring, training, and managing industry-specific professionals that are empowered to create extraordinary customer experiences for many of the world’s most iconic brands. We design and execute sales and training solutions for small and large companies in the B2B and retail space. MarketSource is headquartered in Alpharetta, GA. 

Summary 

The Sr. Business Process Engineer is responsible for identifying opportunities for program improvement by optimizing and streamlining sales and marketing processes. Opportunities are identified by analyzing the gaps between current and desired state processes and determining the greatest opportunities for improvement. Projects include a broad spectrum of functions within MarketSource (process modeling, gap analysis, change management, SOPs, optimization and best practices). 

Essential Job Functions:  

• Model sales, marketing, and other business processes utilizing software to measure processes to identify and present bottlenecks and inefficiencies. Implement corrective action for improved efficiency and effectiveness  

• Lead workshops for data gathering, workflow and process mapping. Produce deliverables such as operating procedures, best practices and checklists 

• Establish work measurement programs to develop standards for efficient utilization of field team and support team 

• Design and implement operational methods that promote overall efficiency and reduce costs 

• Leverage technology and engineering models and processes to automate procedures for efficiency and control 

• Working closely with support teams to identify gaps, redundancies, ultimately optimizing and developing prescribed solutions for process improvement  

• Assist decision makers to clarify their top agendas, develop effective implementation strategies to mobilize the organization, and achieve sustainable results 

• Provide support at all levels of the organization, including the strategic-level enhancement of corporate readiness and response, emerging market trends, operational improvement, process improvement and applied business analytics across the people, process, and organizational components 

• Participate in the delivery of complex change management programs that enhance the business and serve as a thought leader in the development of business solutions 

• Possess solid process mapping and documentation experience (e.g., process mapping current and future state, executing support documentation such as SOPs, Policies & Procedures, Job Aides, Quick Start Guides, and Playbooks; gathering current state process detail from stakeholders; defining future state process detail with stakeholders; writing support documentation) 

• Exhibit extensive Continuous Improvement/Process Improvement project or workshop experience (e.g., defining current state systems, metrics, reporting and training; data gathering, data analysis, and root cause analysis; benchmarking/best practice; defining future state systems, processes, metrics, reporting and training; building Change Management plans) 

• Assist in the analysis, design, build-out and automation of critical and complex business processes 

• Initiate proposals and provides alternatives to increase productivity to ensure continuous improvement 

• Follow-up on projects and proposals to see that they are attaining desired results 

• Establish work measurement programs to develop standards for efficient utilization of field team and support team 

• Prepare and document business and technical requirements 

• Initiate and conduct process improvement analysis (what to automate, what to change, what to eliminate) 

• Perform method improvements and innovations by actively identifying performance gaps through benchmarking 

• Provide technical and process guidance to less experienced and developing BPEs 

• Perform other duties and projects as requested 

Required Knowledge, Skills, and Abilities: 

• Strong understanding of Six Sigma principles such as DMAIC, statistical analysis, quality management and root cause analysis 

• Ability to work on multiple projects simultaneously 

• Must be flexible and deadline-driven 

• Strong situational analysis and decision-making abilities 

• Must have good written, listening, and verbal communication skills and be able to communicate with all levels of the organization 

• Team player able to work effectively at all levels of an organization with the ability to influence others to move toward consensus 

• Must have good written, listening and verbal communication skills and be able to communicate effectively with all levels of the organization 

• A broad, enterprise-wide view of the business and varying degrees of appreciation for strategy, processes and capabilities, enabling technologies, and governance 

• Ability to operate effectively in cross-functional team and lead as needed 

• Ability to plan, organize and work independently with minimum supervision 

• Ability to operate successfully in a cross-functional team 

• Preferred Computer Skills/ Programs: Visio, BPMN Add on, All Fusion Process Modeling Tool, Microsoft Office Suite, Signavio, Robotics Process Automation 

Job Requirements: 

• Bachelor’s Degree in the Field of Industrial Engineering/Systems Engineering, Business or Information Technology 

• 5 – 8 years Process Engineering experience; process modeling, Six Sigma, Lean Sigma 

• 1-2 years Project Management experience; leading small project-oriented teams is preferred 

• Four (4) in-office workdays per week and the option to work remote OR in office on fifth (5th) day. 

MarketSource is an Equal Opportunity Employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.  This role may be eligible for the following:

• Medical, dental & vision
• 401(k)/Roth
• Insurance (Basic/Supplemental Life & AD&D)
• Short and long-term disability
• Health & Dependent Care Spending Accounts (HSA & DCFSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

San Fran Candidates only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Los Angeles Candidates only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 877-883-4575.