Director, Client Services

Director, Client Services 

MarketSource, an Allegis Group company, delivers integrated sales solutions by hiring, training and managing industry-specific professionals that are empowered to create extraordinary customer experiences for many of the world’s most iconic brands. We design and execute sales and training solutions for companies in the B2B and retail space. MarketSource is headquartered in Alpharetta, GA.

Summary

The Director, Client Services (CSD) is responsible for building and enhancing business relationships and providing guidance and strategic direction and development to Program Managers (direct report) and their teams to ensure the highest level of customer service to all clients, external customers, executive leadership and corporate and field employees to achieve business objectives. The CSD is also responsible for developing strong relationships with our client’s primary contact and other client executives by providing thought leadership for sales initiatives to increase performance.  The CSD will develop, implement, and manage sales, automotive and/or retail programs that positively impact our clients’ products, services, and brands across North America and Canada.

Essential Job Functions:

• Develop, implement, maintain, and cultivate new and existing sales, advocacy, training and canvassing teams as applicable to the specific programs assigned
• Directly manage, mentor, and motivate multiple new and experienced program managers/direct reports 
• Negotiate and manage client commitments and expectations
• Work closely with the client to provide ongoing market feedback, program performance data, and innovative thought leadership to become a trusted advisor to the client, sponsors, and executive leadership within the accounts supported
• Anticipate and closely monitor, identify, and solve problems using critical thinking skills, business acumen, available industry information, and professional experience
• Closely monitor program objectives to provide critical performance feedback for team professional growth and development
• Collaborate with internal MarketSource stakeholders to continuously improve program value, maintain fiscal integrity, and comply with Federal, State, and local employment laws and best practices
• Act as a subject matter expert as part of team responsible for growing new and existing business with current clients and to engage new clients
• Provide program oversight and direction with a client-centric approach  
• Constantly evaluate program/individual performance against expectations and program commitments
• Anticipate client's current and future needs to provide value-add insights and to identify potential growth opportunities
• Develop and implement processes and measures to increase business results/drive performance to meet and/or exceed program goals and objectives   
• Ensure sales, market and competitive information is captured and shared as appropriate
• Provide analysis for ad-hoc executive management reporting  
• Perform regular financial and program reviews with client’s management team and MarketSource leadership 
• Negotiate the renewal of Statements of Work (SOW) and/or key performance objectives/indicators (KPIs) with clients/client purchasing departments as applicable
• Provide strategic direction to all assigned program team members, Program Managers and business partners

Gains a thorough understanding of the technology and processes required to enable the program teams to meet or exceed the program performance requirements

Required Knowledge, Skills, and Abilities:

• Must have a demonstrated track record of success in both sales and sales management across multiple industries, and particularly specific industry knowledge for assigned business grouping 
• Must demonstrate the appropriate level of business acumen and savvy in all levels of the work/executive environment
• Must understand the complexities of the supplier/vendor relationship when dealing with medium and large corporations
• Must have expertise and in-depth knowledge of sales and sales operations, including expertise in dealing with service providers, channel partners, value added resellers, distributors, and (as applicable) equipment manufacturers across multiple verticals; industry-specific knowledge may be required based on assigned business group
• Proven experience delivering successful results developing, implementing, and managing sales teams and programs required
• Demonstrated ability to work successfully in ambiguous environments and can quickly adapt to changing priorities, responsibilities, and business needs  
• Demonstrated leadership, drive, coaching and influencing skills required to build, maintain and/or increase team engagement 
• Strong understanding of sales engagement technology, coaching tools, 3^rd party data providers, and mapping software required
• Excellent written, oral and presentation skills a must 
• Ability to use the Microsoft Office Suite software
• Familiarity with SalesForce.com a plus 

Job Requirements:

• Bachelor’s degree or higher in business administration or related field highly desired
• Minimum 5 years of successful sales manager or 2+ years Director level experience preferred
• Direct experience managing direct, indirect, inside, and outside sales teams a plus 
• Up to 45% travel may be required
• In office workdays may be required; there will be day(s) designated for working remotely based on program unit assigned 
  
  

MarketSource is an Equal Opportunity Employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 877-883-4575 or email HR@MarketSource.com.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.  This role may be eligible for the following:

• Medical, dental & vision
• 401(k)/Roth
• Insurance (Basic/Supplemental Life & AD&D)
• Short and long-term disability
• Health & Dependent Care Spending Accounts (HSA & DCFSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

San Fran Candidates only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Los Angeles Candidates only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.