MarketSource is a sales acceleration company focused on delivering better outcomes for many of the world’s most iconic brands. We design, operationalize, and execute managed sales and customer experience solutions for companies in B2B and B2C environments.
Our solutions are purpose-built and tech-enabled to deliver measurable improvements in business outcomes. We live by a set of people-focused values that guide our relationships with each other and with our clients. By putting people first, working together to make others successful, and establishing a rich and empowered work culture, we create opportunities for our people and the businesses we serve to be successful.
Summary
The Business Process Engineer is responsible for providing and ensuring that team members provide the highest level of customer service, to external customers, executive leadership as well as corporate and field employees. Projects include a broad spectrum of functions within MarketSource (process modeling, gap analysis, technical requirements, change management, SOPs, optimization and best practices).
Essential Job Functions:
Model sales, marketing, and other business processes utilizing software to measure processes to identify and present bottlenecks and inefficiencies, and how the process can be streamlined for improved efficiency and effectiveness
Establish work measurement programs to develop standards for efficient utilization of field team and support team
Design and implement operational methods that promote overall efficiency and reduce costs
Work closely with support teams to identify gaps, and redundancies, ultimately optimizing and developing prescribed solutions for process improvement
Conduct data gathering, Workflow, and Process mapping
Prepare and document business and technical requirements
Initiate and conduct process improvement analysis (what to automate, what to change, what to eliminate)
Build and maintain productive customer relationships with program management
Evaluate appropriate business processes and methods and utilize them daily to ensure results
Challenge process issues and those working on projects to develop efficient resolution
Set clear objectives and measures to achieve results while monitoring progress; build avenues for feedback and loops quality assurance into work
Gain first-hand knowledge to further products and services for the customer
Required Knowledge, Skills, and Abilities:
Ability to work on multiple projects simultaneously
Must have the ability to proofread and edit content
Must be flexible and deadline-driven
Team player able to work effectively at all levels of an organization with the ability to influence others to move toward consensus
Strong situational analysis and decision-making abilities
Must have good written, listening, and verbal communication skills and be able to communicate with all levels of the organization
Ability to operate successfully in a cross-functional team
Excellent presentation skills preferred
A broad, enterprise-wide view of the business and varying degrees of appreciation for strategy, processes, and capabilities, enabling technologies and governance
Understands the dynamics of corporate behavior and structure
Knowledgeable in current and future policies, practices, trends, and information affecting the assigned area
Adapts quickly when facing new problems, relentless and versatile learner, open to change
Analyzes both successes and failures for clues to improvement
Experimental and will try anything to find solutions, enjoys the challenge of unfamiliar tasks, quickly grasps the essence and the underlying structure of anything
Preferred Computer Skills/ Programs: Visio, BPMN Add on, All Fusion Process Modeling Tool, Microsoft Office Suite, Signavio, Robotics Process Automation
Job Requirements:
Bachelor of Science Degree in the Industrial Engineering/Systems Engineering field
1-2 years of Project Management experience; leading small project-oriented teams
MarketSource is an Equal Opportunity Employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 877-883-4575 or email HR@MarketSource.com.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role may be eligible for the following:
San Fran Candidates only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Los Angeles Candidates only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
Unincorporated Los Angeles County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Where applicable, in accordance with the Los Angeles County Fair Chance Ordinance for Employers, Candidates must satisfy all pre-employment screening criteria and may be disqualified due to criminal history because the requirements of this position, as outlined above, may include: access to valuable company assets; exercise of good judgment and performance of duties safely under work conditions that may be stressful including under supervision of client; access to sensitive personal or financial information; and/or access to objects that may be used to inflict injury or harm to others.
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