Programmer Analyst

Programmer Analyst

MarketSource is a sales acceleration company focused on delivering better outcomes for many of the world’s most iconic brands. We design, operationalize, and execute managed sales and customer experience solutions for companies in B2B and B2C environments.

Our solutions are purpose-built and tech-enabled to deliver measurable improvements in business outcomes. We live by a set of people-focused values that guide our relationships with each other and with our clients. By putting people first, working together to make others successful, and establishing a rich and empowered work culture, we create opportunities for our people and the businesses we serve to be successful.

Summary

The Programmer Analyst is Responsible for assisting with identifying requirements for proposed programs and program enhancements in order to create design specifications, accurately developing, testing, and implementing codes based on the requirements and specifications while adhering to established deadlines, policies, and procedures.

Essential Job Functions

• Analyze and design program requirements by consulting with end users to determine scope, objectives, and specifications.

• Create detailed design specifications for new programs or enhancements, including logical/physical design, outputs, screens, and workflows.

• Estimate work effort for program requests or enhancements when assigned.
• Document and review system requirements (data, workflow, processes, hardware/software environment, interfaces, checks/controls, outputs).
• Write and modify code for new and existing programs based on requirements and design specifications.
• Test and debug code, performing incremental testing, troubleshooting errors, and revising programs as needed.
• Conduct program and regression testing, developing and executing test plans, identifying inconsistencies, and documenting results.
• Implement and support programs, including installation, go-live monitoring, training, upgrades, and ongoing enhancements.
• Document program development and testing processes, including logic, changes, corrections, and support details.
• Participate in project activities, meeting timelines, creating/maintaining project files, and providing technical support and status reports.
• Resolve problems with urgency, escalating issues as needed, ensuring quality end-user service, and documenting resolutions.
• Provide feedback and recommend improvements, analyzing recurring problems and assisting in creating/updating procedures for issue resolution.

Required Knowledge, Skills, and Abilities

• Self-starter with the ability to seek opportunities to go above and beyond job requirements to achieve stated goals and objectives
• Effective communication (written and verbal) and interpersonal skills required
• Ability to engage customers in a consultative manner and effectively recommend additional products and services
• Ability to work in a high performance, fast-paced team environment
• Proficiency in Microsoft Office, SalesForce.com, internet research and web based presentation skills
• Ability to adapt to and work effectively within a constantly changing environment
• Excellent customer service and problem-solving skills required
• Ability to function as a solid team player and work closely with teammates, field sales, and customer care to create a superior customer experience
• Ability to take independent action, implement innovative ideas or potential solutions without prompting; does not wait for others to take action or to request action

Job Requirements

• Associate’s degree in computer science, MIS, or a related field or equivalent work experience in lieu of degree
• 1+ years of increasingly responsible programming experience using a standard coding language and/or platform is preferred
• 1+ years of experience writing program designs for small projects is preferred

MarketSource is an Equal Opportunity Employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 877-883-4575 or email HR@MarketSource.com.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.  This role may be eligible for the following:

• Medical, dental & vision
• 401(k)/Roth
• Insurance (Basic/Supplemental Life & AD&D)
• Short and long-term disability
• Health & Dependent Care Spending Accounts (HSA & DCFSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

San Fran Candidates only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Los Angeles Candidates only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Unincorporated Los Angeles County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Where applicable, in accordance with the Los Angeles County Fair Chance Ordinance for Employers, Candidates must satisfy all pre-employment screening criteria and may be disqualified due to criminal history because the requirements of this position, as outlined above, may include: access to valuable company assets; exercise of good judgment and performance of duties safely under work conditions that may be stressful including under supervision of client; access to sensitive personal or financial information; and/or access to objects that may be used to inflict injury or harm to others.