Employee Support Contractor

Employee Support Contractor 

MarketSource is a sales acceleration company focused on delivering better outcomes for many of the world’s most iconic brands. We design, operationalize, and execute managed sales and customer experience solutions for companies in B2B and B2C environments. 

Our solutions are purpose-built and tech-enabled to deliver measurable improvements in business outcomes. We live by a set of people-focused values that guide our relationships with each other and with our clients. By putting people first, working together to make others successful, and establishing a rich and empowered work culture, we create opportunities for our people and the businesses we serve to be successful. 

Job Summary:  

The Employee Support Contractor is responsible for supporting the employee experience and ongoing lifecycle management. Providing timely and exceptional customer service to our employees.  Responsible for data entry of employee records with an overall focus on data collection and data integrity.  Supports the employee with a primary focus on customer service while representing professionalism within all relationships. 

 
Essential Job Functions: 

• Deliver excellent customer service experience to employees  

• Enter all new hire information to employee record in HRM system ensuring accuracy  

• Process data entry updates of personal data, and job data changes  

• Process terminations according to state specific requirements to ensure compliance  

• Serve as primary contact for employee issues, and resolve payroll and policy issues with a goal of ensuring customer satisfaction and timely resolution  

• Partner with HR, Payroll and Operations Leadership to resolve employee issues  

• Use Salesforce case management tool for supporting employee phone and email inquires  

Required Knowledge, Skills and Abilities: 

• Ability to engage employees and establish relationships.   

• Ability to work as part of a team and contribute to the success of a group.  

• Ability to work in a changing environment and adapt to the needs of the business.  

• Excellent communication and relationship building skills  

• Ability to prioritize, organize, problem solve, meet deadlines and goals  

• Thorough knowledge of business policies and human resource practices   

• Excellent written/oral communication and interpersonal skills   

• Ability to build strong partnerships with all internal customers  

• Integrity and ability to maintain confidentiality and personal credibility   

• Action and detail oriented; able to prioritize while handling multiple tasks  

• Quick and strong decision-making skills   

Job Requirements: 

• 2 + years’ experience in a customer service-related position  

• Associates degree or two years of applicable experience in customer service  

• Bachelor's degree in Human Resources, Business, and Accounting preferred  

• Strong work ethic, personal integrity and character, positive attitude   

• Work in-office in Jacksonville, FL with the option to be remote on Friday 

MarketSource is an Equal Opportunity Employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 877-883-4575 or email HR@MarketSource.com.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.  This role may be eligible for the following:

• Medical, dental & vision
• 401(k)/Roth
• Insurance (Basic/Supplemental Life & AD&D)
• Short and long-term disability
• Health & Dependent Care Spending Accounts (HSA & DCFSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

San Fran Candidates only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Los Angeles Candidates only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Unincorporated Los Angeles County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Where applicable, in accordance with the Los Angeles County Fair Chance Ordinance for Employers, Candidates must satisfy all pre-employment screening criteria and may be disqualified due to criminal history because the requirements of this position, as outlined above, may include: access to valuable company assets; exercise of good judgment and performance of duties safely under work conditions that may be stressful including under supervision of client; access to sensitive personal or financial information; and/or access to objects that may be used to inflict injury or harm to others.