Senior Trainer

MarketSource is a sales acceleration company focused on delivering better outcomes for many of the world’s most iconic brands. We design, operationalize, and execute managed sales and customer experience solutions for companies in B2B and B2C environments.

Our solutions are purpose-built and tech-enabled to deliver measurable improvements in business outcomes. We live by a set of people-focused values that guide our relationships with each other and with our clients. By putting people first, working together to make others successful, and establishing a rich and empowered work culture, we create opportunities for our people and the businesses we serve to be successful.

The Senior Trainer is responsible for facilitating instructor-led training, developing classroom
materials, and evaluating and improving training program effectiveness. This role involves
working with program leaders, clients, subject matter experts, and other Talent Development
team members to identify training needs and performance gaps and recommend solutions. The
Senior Trainer is also responsible for observing, coaching, and mentoring trainers, facilitating
train-the-trainer, and assisting with interviewing and hiring trainers.

Essential Job Functions:

• Facilitate instructor-led training for assigned areas or vertical.
• Collaborate with instructional designers and other trainers to develop facilitator and
  participant materials, including presentations, exercises, role plays, job aids, participant guides,
  and quizzes.
• Consult with leadership/client to identify knowledge, skills, abilities, and program specific
  information and tools to train new hires.
• Consult with assigned program leadership to determine performance gaps of existing
  employees and recommend solutions to improve performance.
• Apply adult learning best practices and client requirements to the training deliverable.
• Evaluate training program effectiveness and make improvements.
• Coordinate and prepare training schedules, materials, and rooms, as needed.
• Support business partners with trainer-related report writing.
• Observe, coach, and mentor trainers.
• Facilitate train-the-trainer.
• Assist leader in interviewing and hiring trainers.
• Perform other duties as assigned.

Knowledge, Skills, and Abilities:

• Excellent communication and presentation skills.
• Ability to collaborate with a diverse range of internal and external stakeholders and crossfunctional team members.
• Proficiency with Microsoft Office Suite (PowerPoint, Word, Excel, Outlook).
• Readily learns and adopts new technologies.
• Demonstrated ability to apply adult learning principles.
• Open to receiving and giving feedback.
• Has a growth mindset.
• Demonstrated ability to mentor and coach.
• Excellent problem solving and critical thinking skills.
• Excellent time management and organizational skills.
• Proficient in directing work and developing talent.

Job Requirements:

• High School Diploma, or Equivalent
• Bachelor’s degree, preferred
• Minimum of five (5) years’ experience in training delivery or equivalent combination of training
  and/or related program experience
• Ability to travel up to 25% of the time
• Four (4) in-office workdays per week and the option to work remote OR in office on fifth (5th)
  day or remote, as assigned

• Medical, dental & vision
• 401(k)/Roth
• Insurance (Basic/Supplemental Life & AD&D)
• Short and long-term disability
• Health & Dependent Care Spending Accounts (HSA & DCFSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)